Q: How do I get past <X> part of the game?
A: One good place to ask about gameplay hints is our Discord chat.
Q: I used Patreon to pay for the full game purchase but haven’t been able to find it/download it.
A: Patreon works on a monthly cycle, charging cards on the first few days of the month. Pledges aren’t actually real until the first, when cards begin to get charged — before then you’re free to change or adjust it. Patreon advises it “usually takes a full 72 hours for all payments to process.”
After Patreon has the month’s charge results, I can run the account activation process. This is a manual process, but I endeavor to update it soon after the data batch from Patreon is ready.
In summary, account activation should be complete within a week of the 1st of the month.
To avoid delays during account activation, please ensure your account is linked to Patron in the employee intranet.
If you just now pledged and the month isn’t over yet, you can either wait until the first at which point your access will be granted within the first few days of the new month after your card is successfully charged, or you can cancel your Patreon pledge and use the BMT Micro instant purchase option on the site.
Q: Do you accept paypal?
A: Yes, we now support paypal payment via Patreon. Check it out here. We are unfortunately unable to accept paypal via BMT at this time.
Q: I purchased via BMT and my account didn’t activate.
A: This happens very rarely when users change the username field on the BMT purchase page to something that isn’t their skycorp username. Please contact me in order to resolve this and I will fix your account ASAP (my e-mail address is listed at the researcher intranet under the ‘support’ heading)
Q: Is there an iOS version?
A: Not officially, as iOS does not allow side loaded apps. However, you might try a SWF-compatible browser, such as Photon Browser. For more details, see this article on running Flash games on iPhone.
Q: Do you provide APKs of the paid versions as new updates get released? or is that just for SWFs?
A: Yes, you should have access to those from the same location as the SWF download on the researcher intranet.
Q: My credit card gets declined on BMT.
A: Usually a decline happens when the purchaser information entered on BMT’s site doesn’t exactly match what your bank/visa has on file OR if your card’s fraud detection flags it as a suspicious transaction.
- In this situation, I would first recommend you contact your bank/card company to allow purchases from BMT Micro. The number to call should be on the back of the card and it usually takes just a minute to do.
- If your bank has confirmed they are allowing the transaction, but it’s still failing, please try contacting BMT Micro support to see if they’re able to recommend anything — previously when other players have contacted BMT, they’ve found their support to be great and very fast, so please give it a try if you have purchase problems.
- Failing that, you could try another payment method, such as Pay Safe Card (you can pick one up at a local store – locations) or BitCoin (get from from a local seller or via an online exchange like coinbase).
- Paypal via Patreon is also an option (you will have to set it up now and wait for the first of the month for it to process though).
Q: I tried to do the one time purchase. but after I put in all my info and hit bought it said there was an error due to a duplicate submission. Yet this was the first time I was purchasing this.
A: I’ve only seen this issue once. Are you running any unusual browser or browser scripts? I would recommend you disable any browser plugins such as ad block or noscript, clear browser cookies, and try again using Chrome or Firefox.
Q: I cant seem to download the build. I’m receiving the error Skycorp.global did not send any data. ERR_EMPTY_RESPONSE
A: Although Chrome works in my tests, this user was able to resolve the issue by using firefox instead of chrome.
Q: I am buying via credit card on BMT Micro. How will the transaction appear on my billing statement?
A: The charge will appear on your credit card as: “INFO.BMTMICRO.COM 910-792-9100 NC”.
Q: I am concerned about giving out my credit card number online.
A: Credit card transaction processing is securely performed by an external online store, BMT Micro, a trusted name in e-commerce since 1992. SkyCorp will not receive or have access to your credit card number.
Q: How do I install the game on my Android phone?
A: Here is a good guide on how to install APKs.
Q: I am trying to install the APK on Android, but it says “could not open file.”
A: Some users are getting this error when they download the APK using Chrome, but are able to install okay if they download the APK using Firefox instead.
Q: I have a question about something else…
A: Feel free to join our Discord chat or make a blog comment with your question. You can also contact me directly — my e-mail address is listed at the researcher intranet under support link.